Skylight Solutions

Effective Date: March 3, 2025

Skylight Solutions ("we," "our," or "us") operates the website www.skylightsolutions.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

Fill out a contact or estimate request form
Call us directly
Submit a lead form through a Google Ad
Send us an email

This information may include your name, phone number, email address, home address, and details about your skylight project or service needs.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address and general location data
Browser type and device information
Pages visited and time spent on the site
Referring website or search terms used to find us

This data is collected through cookies and similar tracking technologies, including Google Analytics and Google Ads conversion tracking.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule estimates or service appointments
Provide skylight installation, repair, and replacement services
Send follow-up communications related to your project
Improve our website and advertising effectiveness
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Google Ads & Conversion Tracking

We use Google Ads to advertise our services online. Google may use cookies and tracking technologies to show our ads to people who have visited our site or searched for related services. We also use Google Ads conversion tracking to measure when a visitor calls us or submits a form after clicking one of our ads.

For more information on how Google uses data from advertising, visit: https://policies.google.com/technologies/ads

4. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect some functionality of the site.

We use the following types of cookies:

Essential cookies: Required for basic site functionality
Analytics cookies: Help us understand how visitors use our site (Google Analytics)
Advertising cookies: Used to measure ad performance and remarketing (Google Ads)

5. Third-Party Services

We may share your information with trusted third parties solely to operate our business, including:

Google LLC (Analytics, Ads, and call tracking)
Our website hosting provider
CRM or scheduling software used to manage appointments

These parties are contractually obligated to protect your information and may not use it for any other purpose.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact and lead information is typically retained for up to 3 years for business records purposes.

7. Your Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal information
Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the information below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: